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Total Quality Management (TQM) Within the Organisation Book Course

Duration

2 day

Prerequisites

None

Brief Description

This has been designed to introduce delegates to the fundamentals of Quality Management.

Aims

To update the knowledge of delegates in quality terminology and quality systems.

Objectives

  • Candidates will understand the importance of Quality Auditing
  • Candidates will be able to plan and execute an audit
  • Candidates will be competent in writing out corrective actions requests (CAR’s)
  • Understanding the importance of Management Commitment to TQM
  • Understanding the importance of employee ‘buy in’ to TQM
  • Candidates will be able to understand the TQM process and how to implement it
  • Candidates will understand how to structure a TQM programme

Topics Covered

What is Quality and Quality Assurance

  • The types of audits
  • Definition of TQM and the theory behind it
  • ISO9000 series
  • Examples of different styles of procedures
  • The typical contents of a quality manual
  • The follow-up procedure
  • The need for continuous improvement
  • The costs of TQM

ISO9000 series – Quality Assurance