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Effective Communications Book Course


1 day 



Brief Description

Effective communication is vital in any organisation.  This interactive workshop enables participants to enhance existing skills and develop new ones. 


  • Select and use the most appropriate and effective method/channel of communication for a specific situation or purpose
  • Use non-verbal behaviour as appropriate to specific situations
  • Check that communication has been properly received and understood


  • Different types of communication including verbal, non-verbal, written and visual
  • Techniques of face to face and indirect communication and when each is appropriate
  • Non-verbal communication – body language
  • How to use feedback to check effectiveness of communication